Refund policy

Returns & Exchanges

At Luxe Harmony, every piece is made specifically for your order. For that reason, all sales are final and we do not offer refunds.

We are happy to offer exchanges for eligible items.

Exchange Eligibility

To qualify for an exchange, your item must:

  • Be requested within 14 days of delivery
  • Be unworn
  • Be unwashed
  • Have all original tags attached
  • Be returned in its original packaging
  • Be free of stains, odors, pet hair, makeup, or damage

Items that do not meet these requirements cannot be exchanged.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale or clearance items
  • Gift cards
  • Worn or washed apparel
  • Items returned without original tags
  • Items returned after 14 days

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll work quickly to make it right.